Coronavirus update

In the light of the Government coronavirus advice on Friday 20 March and with our customers' health and wellbeing our number one priority, we temporarily closed the doors of Hotel Penzance and the Garden Restaurant until further notice.

For all clients with existing bookings, we will be in touch directly to offer different options for you. We will contact guests in date order, so please bear with us during this trying time.

We will keep in constant contact with our strong community across our Facebook and Instagram social media channels. Please do follow us on social media on if you are not already, for our latest updates.

We hope to be back up and running as soon as it is safe to do so. In the meantime, stay safe, follow Public Health England advice and we wish you all our most heartfelt best wishes to you and yours.

Hotel Penzance Team

 

FAQs

What are your cancellation policies?

In these extra ordinary circumstances we have relaxed our cancellation policy to provide a date change facility to guests who have booked, providing cancellation is made at least 48 hours prior to scheduled check in. The guest will be able to use their deposit on stays until 31/03/2021. Should the Government's advice change to prevent travel please contact us to discuss your options, including moving your booking to a later date. Any cases of cancellation due to "Disinclination of travel" will be subject to our cancellation policies.

 

How can I protect myself from Coronavirus?

We advise you to follow all applicable travel and personal hygiene advice, including from Public Health England and the World Health Organisation:

  • Wash hands regularly with soap and water or a disinfectant, especially after coughing and sneezing, before handling and consuming food
  • Use disposable tissues when coughing or sneezing and dispose of used tissues carefully and promptly
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who appear unwell and avoid sharing personal items
  • Public Health England (PHE) recommends against using masks outside clinical settings. Should you decide to use a mask, you should ensure you continue to use all the recommended precautions in order to minimise the risk of transmission
  • Avoid unnecessary, unprotected contact with live animals and make sure you wash hands thoroughly after contact with an animal 

 

How can I be kept up to date?

Please ensure we have up to date and accurate contact details for you so should we need to contact you about your booking we are able to. Please call us on 01736 363117 if you have any further questions.